Warranty & After Service Policy
1. Warranty Period
- 1OFF offers a one-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship identified during normal use of the product.
2. Exclusions
- Products purchased under promotional events marked as non-refundable or explicitly stated as non-returnable.
- Damage caused by improper assembly, poor storage conditions, neglect, or misuse by the customer. Repairs required due to such issues will incur additional fees.
3. Service Procedure
- Requesting Assistance: If you experience an issue with your product, please reach out to our customer service team via email at [info@1off.kr] or through the [Q&A] section on our website. Ensure to include details of your purchase and a thorough description of the problem.
- Inspection and Resolution: For cases requiring evaluation or part replacement, the process may take approximately 7-20 days. Our customer service team will keep you updated throughout the process.
- Associated Costs: Warranty services for eligible defects are provided free of charge. However, costs related to shipping, customs duties, or similar expenses may be charged separately.
4. Important Reminders
- Please follow the care instructions provided with your product to ensure proper use and maintenance. Failure to adhere to these guidelines may result in limitations on warranty coverage.
- While we strive to offer replacements that closely match the original product in color and finish, slight differences may arise due to the inherent characteristics of the materials and production methods.
